At One Bet, your privacy is more than a legal obligation — it is a core value we stand by. Understand exactly how your data is collected, used and protected by our platform.
One Bet ("we," "platform," "company") respects the privacy of every individual who interacts with our services. This Privacy Policy clearly explains how One Bet collects, uses, stores, discloses and protects your personal data when you register for or use our betting platform at onebet-app.net.
As a platform operating in Malaysia and serving Malaysian players, One Bet is fully compliant with Personal Data Protection Act 2010 (PDPA) Malaysia. The core principles underpinning our privacy policy are: limited collection, lawful use, secure storage, and full user control over their data.
One Bet has never sold, rented, or traded member personal data to any third party for marketing or commercial gain. This is not merely a policy — it is a non-negotiable core value at One Bet.
By using the One Bet platform, you agree that your personal data will be processed in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to discuss your options.
One Bet collects various types of personal data depending on how you interact with our platform. Below is a detailed explanation of each category of data that may be collected:
| Data Categories | Primary Purpose | Legal Basis | Retention Period |
|---|---|---|---|
| Personal Identification | Account management, KYC | Contracts & Compliance | 7 years after account closure |
| Financial | Transaction processing | Contract & Legal | 7 years |
| Technical | Security & improvements | Legitimate interests | 2 years |
| Marketing | Promotions & communications | Consent | Until unsubscribed |
One Bet collects your personal data through a number of different channels. It is important that you understand each of these channels so you know when and how your data is collected:
One Bet uses cookies and similar technologies to enhance the user experience, analyse platform usage and personalise content. There are two types of cookies used:
You may disable optional cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality and security of the One Bet platform.
One Bet uses collected personal data solely for legitimate, stated purposes. We do not use your data for any other purpose without first obtaining your renewed consent.
One Bet does not share your personal data with third parties except in limited, clearly defined circumstances. Below is a complete list of parties who may receive your data and the reasons why:
To process your financial transactions, the required information is shared with the relevant licensed payment providers — such as Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay and the FPX gateway. This data is shared solely for transaction processing purposes and is subject to the respective provider's privacy policy.
Third-party game providers (such as Pragmatic Play and PG Soft) may receive technical data necessary to operate the games. No personally identifiable or financial data is shared without a clear and legitimate requirement.
One Bet may be required to disclose certain data to Malaysian authorities upon official request or court order. In such cases, we will disclose only the data that is necessary and will inform you wherever possible, unless prohibited by law.
One Bet has never and will never sell member personal data to advertisers, data brokers, or any third-party commercial entity for marketing purposes. This is our absolute commitment to our members.
One Bet continually invests in security infrastructure to ensure members' personal data is protected against unauthorised access, loss, misuse, alteration, or disclosure. Our key security measures include:
In the event of a data breach affecting members' personal information, One Bet will notify the affected members and the relevant authorities within 72 hours of becoming aware of the breach — in line with industry best practices and legal requirements.
As a One Bet member, you have the following rights regarding your personal data as guaranteed under PDPA 2010:
To exercise any of the above rights, contact the One Bet support team via live chat or email at support@onebet-app.net stating your request clearly. We will process your request within 30 business days.
One Bet only sends marketing communications to members who have given their explicit consent during registration or through the communication preference settings in their account. Communications you may receive include:
You may opt out of receiving marketing communications at any time through the following methods:
Even if you opt out of marketing communications, you will still receive transactional emails and important security notifications related to your account, as these are not marketing — they are essential information you need.
In limited circumstances, your personal data may be transferred to or accessed from servers located outside Malaysia — for example, when you use games hosted by international providers. One Bet ensures that any such data transfers are protected by appropriate data processing agreements and meet security standards equivalent to or higher than those required in Malaysia.
We only work with service providers that can demonstrate adequate levels of data protection and have agreed to comply with our instructions regarding the handling of One Bet members' data.
One Bet is a platform strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of anyone under the age of 18. If you believe that a person under 18 has registered an account on One Bet, please contact us immediately so we can take appropriate action, including account closure and deletion of the relevant data.
Age verification is conducted as part of One Bet's KYC process. Any account found to belong to a minor will be closed immediately and their data deleted in accordance with legal requirements.
One Bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, updated legal requirements, or platform improvements. When significant changes are made, we will:
Your continued use of the One Bet platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and request the deletion of your personal data.
If you have any questions, concerns or complaints regarding the handling of your personal data by One Bet, or if you wish to exercise any of the rights outlined in this Privacy Policy, please contact our team:
If you are not satisfied with our response, you have the right to file a complaint with Department of Personal Data Protection, Ministry of Communications and Digital, Malaysia as the PDPA regulatory authority in Malaysia.
This Privacy Policy is effective from January 2026 (Version 3.1) and supersedes all previous versions of the Privacy Policy.
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