One Bet Terms & Conditions — Full Rules of Malaysia's Betting Platform

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and One Bet ("Platform," "we," "us"). These Terms govern your use of all services, products, games, and features offered through the One Bet platform, accessible at onebet-app.net and all associated subdomains or applications.

By registering an account, logging in, making a deposit, or using any part of the One Bet platform, you confirm that you have read, understood, and agreed to be fully bound by these Terms. If you do not agree with any part of these Terms, please discontinue use of the platform immediately.

To register and use the One Bet platform, you must meet all of the following eligibility requirements without exception:

• You are at least 18 years of age at the time of registration
• You are an individual using the platform for personal purposes and not on behalf of any other party
• You only have one (1) active account at One Bet at any one time
• You are not on any self-exclusion list for this platform
• All information provided during registration is true, accurate, and up to date
• You are solely responsible for all activities carried out through your account

Identity Verification (KYC)

One Bet carries out Know Your Customer (KYC) procedures prior to processing a member's first withdrawal, or whenever we deem it necessary. You may be asked to provide a copy of your identification, proof of address, or other supporting documents. Failure to submit the required documents within the specified timeframe may result in withdrawal suspension or account closure.

One Bet supports a variety of payment methods popular among Malaysian users, ensuring convenient deposits and withdrawals. All financial transactions are subject to the following rules.

Accepted Payment Methods

Withdrawal Policy

Withdrawals at One Bet are subject to the following conditions:

• The minimum withdrawal limit is RM 30 per request
• The first withdrawal requires successful KYC verification
• The withdrawal method must match the deposit method used (for fraud prevention purposes)
• Withdrawal processing times range from a few seconds to 24 hours, depending on the selected method and team workload
• One Bet reserves the right to delay withdrawals by up to 5 business days if additional review is required

One Bet offers members a wide variety of bonuses and promotions from time to time, including welcome bonuses, daily cashback, free spins, and VIP programme rewards. All bonuses are subject to the following conditions:

• Rollover Requirement (Wagering Requirement): Each bonus has its own rollover requirement that must be met before any withdrawal can be processed. These requirements are clearly stated on the relevant promotions page and within your account dashboard.
• Validity Period: All bonuses carry a set validity period. Any bonus not utilised within that period will expire and cannot be reactivated.
• Betting Limits: While a bonus rollover requirement remains unfulfilled, a maximum single-bet limit applies. Bets exceeding this limit may result in the bonus being forfeited.
• Eligible Games: Not all games contribute equally towards wagering requirements. The percentage contribution for each game category is stated in the relevant promotional terms.
• One Active Bonus at a Time: Members are entitled to only one active bonus at any given time unless otherwise stated in the promotion's terms.

One Bet's Sports Betting section covers a wide range of sports, including Malaysian Super League and EPL football, BWF badminton, IPL cricket, tennis, basketball, e-sports, and more. The following general rules apply to all types of sports bets:

Bet Confirmation

All bets placed on the One Bet platform will be confirmed within seconds. Once your bet is successfully confirmed and a bet ID is displayed, it is final and cannot be cancelled or amended except through the Cash Out feature (where available for that bet).

Odds & Odds Changes

Odds for all sports markets are subject to change at any time before the market closes. Your bet will be settled based on the odds displayed at the time the bet was accepted, not the in-play odds or closing odds.

Cancelled or Postponed Matches

• If a match is cancelled before it begins, all bets will be voided and stakes returned in full
• If a match starts but cannot be completed, bets will be settled as valid for markets that have already been resolved. Unresolved markets will be voided and stakes returned
• For football, a match is considered valid if at least 80 minutes of play have elapsed, unless otherwise stated

In-Play Betting (Live Match)

In-play betting on One Bet is subject to availability, and markets may be suspended during significant match events (goals, red cards, etc.). One Bet reserves the right to void any bet accepted during a technical error or the display of incorrect odds.

The One Bet casino section offers live casino games with real dealers and over 800 slot games from world-class providers such as Pragmatic Play, PG Soft, NetEnt, and Playtech. The following rules apply to all casino games:

Technical Errors

In the event of a technical failure, software error, or disconnection that affects the outcome of a game, One Bet reserves the right to void or declare the affected bet invalid. Winnings arising from an obvious technical error will not be processed and are considered null and void.

Poker & Table Games

For poker and other table games, any attempt to collude, share card information, or use automated software (bots) is strictly prohibited and will result in account closure and forfeiture of balance.

One Bet reserves the right to suspend, restrict, or close any member's account, with or without prior notice, for the following reasons:

• Violation of any condition set out in these Terms
• Suspicion or evidence of fraud, money laundering, or criminal activity
• Systematic abuse of bonuses or promotions
• Multiple account registrations by the same individual
• Use of automated software, bots, or other unauthorised tools
• Attempting to hack, disrupt, or damage the platform or other users' data
• Providing false information during registration or KYC

Members may also voluntarily close their account at any time by contacting the One Bet support team via live chat or email. Any valid balance that has met all wagering requirements will be returned to the member.

One Bet is fully committed to responsible gambling. We believe betting should be an enjoyable form of entertainment, not a source of stress or financial hardship. Here are the commitments and tools we provide:

Responsible Gambling Tools

• Deposit Limits: Set daily, weekly, or monthly deposit limits in your account settings
• Loss Limit: Set a cap on the maximum losses you are willing to sustain within a given period
• Session Time Limit: Set a time limit for each of your gaming sessions
• Self-Exclusion: Suspend your account temporarily or permanently, as needed

Need Help?

If you or someone you know is struggling with a gambling problem, please visit the Responsible Gaming page for information and available support resources. The One Bet support team is also on hand to help you activate any of the self-control tools above.

One Bet takes member data privacy and security seriously. All personal data collected during registration and platform use is protected in accordance with our detailed Privacy Policy, available on the Privacy Policy.

In summary, you agree that One Bet may collect, process, and use your data for:

• Account management and transaction processing
• Identity verification and fraud prevention (KYC/AML)
• Provision of customer support services
• Account-related communications, promotions, and platform updates
• Compliance with legal and regulatory requirements

One Bet uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Account passwords are stored in encrypted form and are inaccessible to any One Bet staff.

One Bet provides the platform on an "as is" basis and makes no guarantee that the service will always be available, error-free, or suited to your specific needs. One Bet shall not be liable for any indirect, incidental, or consequential losses arising from use of the platform.

Complaints & Disputes Procedure

If you have a complaint relating to a transaction, game outcome, or One Bet's services, please follow the procedure below:

1. Contact Customer Support: Submit a complaint via live chat or email to support@onebet-app.net with full details of the matter in dispute
2. Response Time: One Bet will provide an initial response within 24 hours and a final resolution within 7 business days
3. Escalation Process: If you are dissatisfied with a decision, you may request a review by a senior member of the One Bet team

As a One Bet member, you agree to use the platform in a responsible and respectful manner. The following are strictly prohibited:

• Using the platform for any illegal purpose or activity that contravenes Malaysian law
• Distributing offensive, defamatory, or rights-infringing content against any party
• Using any automated software, bots, crawlers, or tools that provide an unfair advantage in gameplay
• Attempting to access another member's account or any restricted area of the platform
• Conducting money laundering activities through deposit and withdrawal transactions
• Sharing your account login credentials with any other party

One Bet reserves the right to update, amend, or replace these Terms at any time. In the case of material changes, One Bet will endeavour to notify members via email or in-platform notification at least 7 days before the changes take effect.

These Terms and Conditions and all disputes arising from them are governed by the laws of Malaysia. Any dispute that cannot be resolved amicably shall be referred to the exclusive jurisdiction of the Malaysian courts.

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision shall be deemed severable from the remaining Terms and shall not affect the validity of the Terms as a whole.